Return & Exchange
Thank you for shopping with ARROMIC. Our online shop offers unique fashion products from our independent designers with high quality and reliable production. Our QC team will inspect each product before packaging in order to ensure maximum customer satisfaction.
At Arromic, our customers' satisfaction is what we strive for. We believe in our products so much that we offer a 14-day refund policy. We're sorry if you are not completely satisfied with your purchase, but don't worry you can easily return and get a refund. Please do not hesitate to contact us by email at email@example.com. We will do our best to meet your demand.
PRECONDITIONS FOR RETURN & EXCHANGE
-Eligible items can be returned or exchanged within 14 days of receipt of the original order. -Items must be unused, undamaged, and in original packaging, and ensure that all articles in the package are intact. If not, the customer is responsible for all incurred fees and no refund will be issued.
-We do not accept the return method of cash on delivery. If it is sent, the return will be rejected.
-Final sale items, promotions, freebies are not eligible for return or exchange.
-In the case of the Arromic's responsibility, we will be responsible for the extra shipping fee, not including the original shipping fees.
-In the case of the customer's responsibility, the customer will be responsible for the shipping fee both ways (to and from our warehouse).
-The refund or exchange will be made once the warehouse has received the return.
Arromic's Responsibility: incorrect order or defective order
Customer's Responsibility: wrong selection of products or unwanted items.
Depending on where you live, the arrival time of the exchanged product may vary. Refunds will be processed within 3 – 12 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please contact us.
The refund will be made via the same payment method used to make the purchase.